Frequently Asked Questions

What is Bitcoin?

You can find information on what Bitcoin is, where it came from and how it works here

Where can I buy vouchers from?

You can find detailed information on all of our locations here.

Can I buy your vouchers online?

Yes, we have a partnership with Bitrefill.com

Does my wallet enable the redemption of your vouchers in the app?

We have integrations with:

Samourai Wallet

Breez Lightning Wallet

How can I become a location?

You can find out more here.

What are the commission rates?

We offer discounted commissions based on the level of your account.
From time to time we will also offer additional incentives that will reduce the amount of commission you pay.
Our standard commission structure is detailed below:

Redeeming Vouchers

  • Unregistered: 6.00% commission
  • Registered Account: 5.50% commission
  • Verified Account: 5.00% commission

Selling Bitcoins

  • Unregistered: 3.00% commission
  • Registered Account: 2.75% commission
  • Verified Account: 2.25% commission

How do I verify my account?

You can verify your account once you have redeemed over $150.00 USD worth of vouchers with us.

You verify your account by providing your personal information and uploading identity and address documentation, a verified account enables you to redeem vouchers of any value and will also save you money on commission.

To verify your account you will need to provide the following information:

  • Full Name
  • Date of Birth
  • Nationality
  • Address
  • Telephone Number

Acceptable Identity Documents

  • Passport
  • Driving License
  • National Identity Card

Acceptable Proof of Address

  • Bank / Mortgage Statement
  • Utility Bill (Electricity, Water, Gas, Internet etc)
  • Government Issued Document

You will also need to provide a recent selfie.

What happens if I cannot collect my cash?

You will need to contact support for a refund, you will receive your the full amount you paid in Bitcoin minus the network transaction fee.

Where can I find the terms of service?

You can find the terms of service here.

Where can I find the privacy policy?

You can find our privacy policy here.

How can I submit a subject access request?

You can submit a subject access request by creating a new support ticket and asking for one to be completed, a £10.00 (GBP) fee will be charged.

Support

Access support ticket

New support ticket