Redeem Voucher

You can purchase a voucher in one of our physical retail locations, payment methods are at the discretion of the partner merchant. Most locations only accept cash. You can find a map of our locations here.

Our fees vary depending on how you are depositing funds with us:

• Cash direct deposits and vouchers : 4.00%
• Bank transfers : 1.75%

Nothing but flat and clear fees.

Our founders believe financial privacy is a basic human right, so we make our services as private as possible, however to continue operating the business without being thrown in jail we must follow the laws set in the countries where we operate.

When it is required of you to complete our verification process, you will be notified that you must verify your account, we attempt to make it clear in advance of you completing any deposit or voucher purchase to ensure your experience is simple and straight forward when using our service. Sometimes this may not be possible.

Once logged in you need to visit the verification page here.

You will need to provide your personal information including your full name, date of birth, nationality and address.

You will also need to provide an identity document to show that the details you have provided are legitimate. We divert you to a third party service to confirm your identity, this process will include taking a selfie and a photo of your identity document.

The entire process is normally completed in under 60 seconds, however sometimes it may require manual review and you will be notified by email when the review process has been completed.

Acceptable identity documents:

• Passport
• Driving License
• Government Issued Identity Card

All identity documents must be valid and NOT expired.

Vouchers can only be refunded by the location at which it was purchased. If you have deposited your voucher to your account it cannot be refunded, unless the transaction has been cancelled by us.

We currently have plans to expand across Europe, Canada, Asia, Africa and South America so why not refer locations to us in your user account dashboard, you will earn Bitcoin if they become a partner with us.

Retail merchants do not have access to your account information, order information or voucher information. They can only perform the action of selling vouchers and processing deposits.

Under no circumstances can support discuss your account or transactions with the person or store representative that sold you a voucher or processed a deposit.